Terms & Conditions
- Payments can be made via Direct Bank Transfer or Pay ID. Cash payments available to existing clients only or for new clients if paid in full prior to the lesson.
- If less than 24 hours’ notice is given for a cancellation or re-schedule (this includes non-arrival), the lesson fee will be 100% forfeited.
- If less than 5 full days’ notice is given for cancellation or reschedule (this includes non-arrival) of a VORT test, the pre-test lesson and test fee will be 100% forfeited.
- All payments must be made minimum 48 hours prior to the lesson start time in order to secure the time slot.
- It is the responsibility of the student to ensure they are carrying their learners permit, overseas licence and/or temporary driving permit with them at all times during the lesson, refunds of lessons will NOT be given for arriving without a valid permit.
- It is the student’s responsibility to ensure all personal property is removed from the instructor’s vehicle at the end of the lesson, Street Smart Driving Academy is not liable for any items left behind and will not provide drop back services.
- Street Smart Driving Academy reserves the right to re-schedule lessons due to unforeseen circumstances.
- Refunds will be made on a case-by-case basis at the discretion of Street Smart Driving Academy.
- Advised lesson packages may be subject to change based on student progress, Street Smart Driving Academy takes no responsibility for additional lessons required to meet the government standard for VORT competency.
- Street Smart Driving Academy takes no responsibility for any failed VORT test.
- Students’ late arrival to a lesson will not result in a lesson extension. If later than 15mins to the lesson the full amount of the lesson will be forfeited and the lesson will NOT go ahead.
- Student is required to wear flat enclosed shoes to ensure their safety.
- In the event the instructor is late to a lesson due to unforeseen circumstances, i.e traffic, the lesson will be extended to meet the full time, if either party is unable to extent on that day, time will be made up in a future lesson.
- We reserve the right to terminate the lesson if the student is failing to comply with instructions, directions or is driving in a manner deemed to be unsafe by the instructor.
- Fitness to drive requires the student to be alcohol and drug free and not suffering fatigue.
- If for any reason your actions, whether they are intentional, reckless or careless result in any damage to the vehicle or any property or to the property of a third party the student will be liable for the cost of repairs and/or insurance excesses as applicable.
- Street Smart Driving Academy and/or any of their instructors will not be held responsible for any traffic infringement notices incurred whilst a student is driving our vehicles.
- Free re-test for 75 hour packages are limited to one per person and are unavailable where a road law has been breached.
Frequently Asked Questions
Here you will find a list of complete and very practical answers. Don’t forget, our experts are best placed to answer your questions.
Am I able to have driving lessons in my own/family or friends car?
Under certain circumstances, customers may want to receive lessons in their own/family vehicle. This is a good idea where the car will be used for a Driver’s Test. It is also a good idea when a learner has a new car and wishes to familiarise themselves with it prior to licensing. Safe Drive Driving School is able to offer customers training in their vehicle, provided the vehicle is registered, roadworthy and comprehensively insured.
Prior to any training being conducted in the customer’s vehicle, the instructor should inspect the vehicle for its roadworthiness. The inspection should include, but is not limited to, a check of the following items;
- the registration label is valid, current, intact and displayed appropriately
- the vehicle is comprehensively insured and the customer’s insurance company is notified that it will be used by a driving instructor to conduct training in
- The tyres:
- are correctly inflated (air pressures must reflect the manufacturer’s recommendation as a minimum).
- have appropriate levels of tread
- are not damaged
- all indicators, headlights and brake lights are working
- seats and seat belts are in good working order and are not damaged or twisted
- any loose items in the cabin of the vehicle are stowed in the cargo (boot) area
- the windows and interior are clean
- the vehicle has sufficient petrol to last the course of the lesson (minimum requirement – a quarter of a tank)
Are automatic cars easier to drive?
When you are ready, your Safe Drive Instructor will arrange your test for you on payment of the Transport Booking Fee. Alternatively you can call our Central Booking Office, provide us with your learners permit number and payment details and we will arrange your test. You can book a test directly with Transport, however there is no guarantee that your specific Instructor is available at that time.
How do I book my driving test?
When you are ready, your Safe Drive Instructor will arrange your test for you on payment of the Transport Booking Fee. Alternatively you can call our Central Booking Office, provide us with your learners permit number and payment details and we will arrange your test. You can book a test directly with Transport, however there is no guarantee that your specific Instructor is available at that time.
How many lessons will I need to learn to drive?
This depends on the individual, as every student has different abilities, needs, levels of experience and different opportunities to practice. Be aware of anyone who “quotes” a number of lessons over the phone as it is impossible, without first assessing your current skill levels. Once one of our Driving Instructors have assessed your current skill level, ability and have ascertained how much practice you can obtain between lessons, we will be able to provide you with an accurate estimate.
Please keep in mind that you can never have too many lessons as the more professional training you have then the safer you will become prior to going solo.
Should I learn to drive in an automatic or manual car?
The decision to learn in an automatic transmission or a manual car depends upon many factors including personal choice, skill level, confidence and the cars you are able to practice in. It is important to be aware however, that in city if you gain your licence in an automatic car; you are not permitted to drive a manual until you successfully pass a practical test with City Transport, in a manual vehicle.
When will I be ready to go for the practical test?
This timeframe will vary for absolutely every student. You are ready for the practical driving test when you can drive confidently and consistently without the help of your Safe Drive instructor. As you are getting closer, your Instructor will run you through a mock test to demonstrate what stage you are up to.
Why do I need to practice my driving?
Driving involves combining theory with physical skills and judgement. Practice is essential and the more practice you have, the less number of professional driving lessons you may require to be at the standard required to pass the test. Practice is vital and the requirement is that a new driver has 100 hours of log book experience prior to sitting for their practical driving test.